Helpful answers before and after buying appliances.

Yes. Customers can browse online and use our shop link for product viewing and checkout where available. For large appliances, installation-sensitive products or special requests, we recommend contacting our team before purchasing so we can confirm model suitability, delivery arrangement and any installation needs.

You can read our buying guides or contact our team with your room size, usage needs, budget and preferred brand. For items such as air conditioners, TVs, refrigerators, washing machines, ceiling fans and water heaters, correct sizing matters for comfort, performance and long-term satisfaction.

Prices, promotions and stock availability may differ by branch, online platform, supplier update and promotion period. Please confirm with our team if you are buying a specific model or need urgent delivery.

Reservation may be possible for selected products depending on stock and branch arrangement. Contact our team with the model number, quantity and preferred branch so we can advise the latest availability.

Delivery support is available for selected purchases and locations. Timing may depend on product availability, delivery address, branch arrangement, item size and installation requirements. Contact our team for the most accurate delivery estimate.

Check the model, colour, quantity, accessories, packaging condition and visible product condition before installation or use. Keep the receipt, packaging, warranty card, manuals and accessories until you are satisfied everything is correct.

Exchange or return requests are subject to product condition, approval, stock availability and applicable brand or store policy. Used, installed, damaged, incomplete or heavily opened items may not be eligible. Please contact our team as soon as possible if there is an issue.

Contact our team immediately with photos, order details and purchase proof. Do not install or use the item until the case is reviewed. Fast reporting helps us check the situation and advise the next step more accurately.

Common examples include air conditioners, water heaters, ceiling fans, TV brackets, cooker hoods, gas hobs, washing machines, dishwashers, water filters and selected electrical fittings. Availability depends on product type, site condition, location and installer schedule.

Yes. Clear the installation area, confirm the product location, check access path, prepare power or water points where needed, and keep your purchase documents ready. For air conditioners, water heaters, TV wall mounting and kitchen appliances, photos or measurements can help us advise better.

It depends on the product, promotion and service type. Some items may include standard installation while others may require separate installation fees, parts, piping, brackets, wiring or additional work. Please confirm before purchase.

Sometimes, but it depends on technician availability, product type, delivery timing and site readiness. For complex installation, a separate appointment may be required.

Most appliances come with manufacturer warranty, but the coverage period and parts covered differ by brand and product. Some products may have separate warranty terms for compressor, motor, panel, parts, labour or accessories. Always keep your receipt and warranty documents.

Contact our team with your receipt, model number, serial number, warranty card if available, and clear photos or video of the issue. We can help guide you on whether the case should go through brand service, inspection, troubleshooting or another support channel.

Not always. Warranty resolution depends on the brand policy, issue type, inspection result and product condition. The outcome may be repair, parts replacement, service arrangement, replacement review or rejection if the issue is not covered.

Common exclusions include physical damage, misuse, unauthorised repair, power surge, water damage, pest damage, improper installation, consumables, accessories and normal wear and tear unless the brand specifically covers them.

Payment methods may include supported cards, online banking, QR or e-wallet options, bank transfer, in-store payment and selected financing support. Availability can differ by branch, checkout platform, bank, provider and promotion.

Bank transfer may be accepted for selected purchases. Always confirm the official Kennedy Electrical payment details before transferring. Do not transfer to unknown personal accounts claiming to represent the company.

Yes. Keep receipts, payment slips, transaction references and order confirmations. These are useful for delivery, warranty, exchange requests and after-sales support.

Shop loan or installment support may be available for eligible purchases. Approval, repayment terms, required documents and eligible products depend on provider assessment and current availability.

Commonly requested documents include identity document, proof of address, proof of income and purchase details. Requirements may vary depending on applicant profile and provider policy.

No. Approval is not guaranteed. It depends on the financing provider's assessment, submitted documents, eligibility and the terms available at the time of application.

Yes. You can visit our branches to view products, ask questions and get help from our team. We recommend checking stock availability first if you are looking for a specific model.

You may contact us through WhatsApp for product enquiries, quotation support, delivery questions, installation questions and after-sales assistance. For confirmed purchases, our team will guide the proper payment and order process.

Share your name, phone number, product model, purchase date if applicable, preferred branch, delivery location and photos or videos if you are asking about installation, warranty or product issues.

Our guides are written to help local customers compare appliance sizes, features and practical considerations. They are meant to support better decision-making, but our team can still help confirm the right choice for your exact room, budget and usage.

Guides are helpful starting points, especially for sizing and feature comparison. For installation-sensitive items such as air conditioners, water heaters, cooker hoods and ceiling fans, final advice should consider your site condition and product model.