Delivery, Exchange & Return
Here is a simple guide to help customers understand our delivery, exchange and return process before and after purchasing appliances from Kennedy Electrical.
Delivery Support
We help arrange delivery for eligible appliances, including TVs, washing machines, refrigerators, air conditioners and kitchen appliances.
Installation Guidance
For selected items, our team can advise on installation requirements, site readiness and appointment arrangements.
Delivery Timing
Delivery timing may depend on product availability, location, branch arrangement and installation requirements.
Before accepting delivery
To avoid delays with exchange or return requests, please inspect the item when it arrives. Make sure the model, colour, size, accessories and product condition are correct before installation or use.
Exchange & Return Guide
General conditions for support requests
Please check your item condition, model, colour and quantity upon receiving it.
Keep the original receipt, packaging, accessories, manuals and warranty card.
Exchange requests are subject to product condition, stock availability and approval.
Used, installed, damaged, incomplete or heavily opened items may not be eligible for exchange or return.
Warranty-related issues may require inspection and may be handled under the brand or manufacturer warranty process.
This page is a general customer guide. Final approval for exchange, return, replacement or warranty support may depend on item condition, brand policy, stock availability, inspection result and purchase record.